x bajji FAQ — Deposits, Support, KYC and VIP

Here you will find direct answers to the questions that often come up when using your x bajji account. Everything from making a deposit to KYC verification, live support and VIP cashback is covered in detail on this page.

৳300 minimum deposit
24/7 live chat support
200% welcome bonus up to ৳10,000

Whether you are new to x bajji or a returning player, you may have many questions. How to deposit via bKash or Nagad, what documents are needed for KYC verification, when you can contact the support team, or how much cashback you get as a VIP — answers to more than 18 questions on these four topics are arranged below. You can go to the x bajji login page to open an account or log in directly, or visit the responsible gaming page to learn about safe gaming. If your question is not on this list, let us know via our 24/7 live chat.

Table of Contents

How to Make a Deposit

The minimum deposit at x bajji is ৳300 for all payment methods. Whether you deposit via bKash, Nagad or Rocket, ৳300 is enough to add balance to your account. You can start playing slots, cricket betting or any other section with this amount. Applicable to players aged 21 and above.

After logging into x bajji, go to the Cashier or Deposit page and select Nagad. Send the amount from Nagad to the number shown and submit the transaction ID. If done correctly, the balance will be added to your x bajji account within a few minutes. The minimum amount to send is ৳300.

x bajji currently supports three mobile banking methods: bKash, Nagad and Rocket. Rocket is the mobile wallet of Dutch-Bangla Bank. The minimum deposit amount is ৳300 for all three methods. You can easily deposit using any of these three apps, which are familiar to most mobile users in Bangladesh.

x bajji does not charge any separate processing fee on deposits. The amount you send is generally credited to your account in full. However, your mobile banking service may apply its own transaction charges — that is entirely governed by that service provider's policy and has nothing to do with x bajji.

Wait a little first, as network congestion can sometimes cause a short delay. If the balance still hasn't arrived after a long time, contact x bajji's 24/7 live chat or email with the transaction ID, amount and time. The team will quickly check the issue and resolve it. Keeping a screenshot speeds up the process.

Yes, x bajji offers new members a 200% first-deposit bonus of up to ৳10,000. For example, if you deposit ৳1,000, a bonus of ৳2,000 is added, giving a total balance of ৳3,000. To withdraw the bonus amount, you must wager 10 times the bonus (i.e. ৳2,000 × 10 = ৳20,000). Full details are available on the terms and conditions page.

Contact and Support

Before contacting x bajji support, keep the following handy: your account username or registered mobile number, a detailed description of the issue, the relevant transaction ID (if payment-related), and the date and time the issue occurred. Having a screenshot will help resolve the matter faster.

Yes, the x bajji support team is active 7 days a week, 24 hours a day. Help is available even on holidays or on nights with major matches like BPL or T20 World Cup. If you have an urgent issue, feel free to reach out at night or early morning — live chat is always open.

x bajji offers two support channels: live chat and email. Live chat is the fastest for immediate help — an agent typically connects within a few minutes. Email can be used for complex issues or when you need to send documents. x bajji does not have a phone number or any other support channel.

x bajji's support team assists in both Bengali and English. Bangladeshi players who write in Bengali will receive replies in Bengali. Writing in English is also fine. Describing your issue in the language you are most comfortable with leads to faster and more accurate solutions.

x bajji has not announced a specific response time for email support, but the team is active around the clock. If you need an immediate resolution, live chat is the most effective option. Including a brief description of the issue in the subject line helps the relevant team respond more quickly.

Identity Verification (KYC)

x bajji may request KYC verification typically during your first withdrawal or for large transactions on your account. Verification may also be required if there is any discrepancy in account details or during a security review. This is done to protect the player.

Yes, this is important. The name registered on your x bajji account must exactly match the name on your bKash, Nagad, or Rocket account. If the names do not match, the withdrawal may be held up and verification may take extra time. It is best to provide the correct name at the time of registration.

Government-issued ID is accepted, such as a National ID card (NID), passport, or driving licence. A clear scan or photo must be provided showing your name, date of birth, and ID number clearly. x bajji will never ask you to post original documents — a digital copy is sufficient.

x bajji uses SSL encryption to keep all personal data secure. Documents submitted for KYC are used solely for the verification process and are not shared with third parties. For more details, you can visit x bajji's privacy policy page.

KYC is not only for withdrawals — it secures your account and prevents unauthorised access and identity theft. It also verifies that the age requirement of 21+ is being met. In short, a KYC-verified account means your money and information are better protected. It is a one-time process and does not need to be repeated.

VIP & Cashback

Joining x bajji's VIP program gives you access to weekly cashback, priority support, and special offers. The cashback rate increases at higher VIP levels. Your level goes up by playing regularly and staking more. Unlike regular members, VIP members get a portion of their losses back each week through weekly cashback.

Weekly cashback is calculated on the net loss for that week — that is, total losses minus total winnings. For example, if a Gold level member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 0.9% = ৳180 cashback. In a week where total winnings are higher, no cashback is paid.

x bajji has four VIP levels, each with a different maximum weekly cashback rate:
  • Bronze — up to 0.3% weekly cashback
  • Silver — up to 0.6% weekly cashback
  • Gold — up to 0.9% weekly cashback
  • Platinum — up to 1.2% weekly cashback

VIP levels at x bajji advance through regular activity. Whether it is slots or live casino, playing more in the slots section increases the chance of levelling up faster. The specific turnover requirements are not publicly disclosed — but the more regularly you play, the easier it becomes to reach the next level.

Cashback terms are set according to x bajji's rules. In general, a certain amount of betting may be required after cashback is credited to your account. To find out the exact terms, read the terms and conditions page or ask via live chat. The minimum withdrawal amount is ৳1,000.

Withdrawals at x bajji are generally processed within 1 hour for all members. Platinum VIP members receive priority support, which can help resolve any withdrawal-related issues more quickly. Withdrawals can be made via bKash, Nagad, or Rocket, with a minimum amount of ৳1,000.

Have more questions? Contact us directly

If you did not find the answer to your question in this list, do not worry. x bajji's support team is always ready. Use either of the two channels below to ask directly.

24/7 Live Chat

For the fastest support, click the live chat button on the x bajji site. Day or night, even during a cricket match — an agent connects within a few minutes. Feel free to write in Bengali.

Email Support

For sending documents or explaining complex matters, email us at: [email protected]. Including a brief description of the issue in the subject line along with your account details will help us respond faster.

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